DISCLOSURE STATEMENT ON THE PROTECTION OF PERSONAL DATA FOR CUSTOMERS AND THIRD PARTIES
Ramada Hotel & Suites by Wyndham Yerevan (hereinafter referred to as the “Company”) respects your privacy and is committed to protecting your personal data in accordance with the Law of the Republic of Armenia on Personal Data Protection and the General Data Protection Regulation (GDPR) of the European Union.
Data Controller
Your personal data is collected and processed by Ramada Hotel & Suites by Wyndham Yerevan, registered at 15 Pavstos Buzand, Yerevan, Republic of Armenia, 0010, trade registry number XXXXXXXX, as the data controller.
What Personal Data We Collect
Depending on your relationship with the hotel (guest, visitor, partner, etc.), the following personal data may be collected:
Purpose of Processing Personal Data
We process your personal data for the following purposes:
Legal Basis for Processing
Your personal data is processed based on:
Retention Period
Transfer of Personal Data
Personal data may be transferred to:
Your Rights
You have the right to:
How to Contact Us
You may exercise your rights or submit inquiries using the contact information below:
We commit to processing your personal data lawfully, fairly, and transparently, and to implementing all necessary administrative and technical security measures.
Ramada Hotel & Suites by Wyndham Yerevan (hereinafter referred to as the “Company”) respects your privacy and is committed to protecting your personal data in accordance with the Law of the Republic of Armenia on Personal Data Protection and the General Data Protection Regulation (GDPR) of the European Union.
Data Controller
Your personal data is collected and processed by Ramada Hotel & Suites by Wyndham Yerevan, registered at 15 Pavstos Buzand, Yerevan, Republic of Armenia, 0010, trade registry number XXXXXXXX, as the data controller.
What Personal Data We Collect
Depending on your relationship with the hotel (guest, visitor, partner, etc.), the following personal data may be collected:
- Full name, date of birth, nationality, passport or ID number
- Contact details: email address, phone number, physical address
- Accommodation and service details: booking data, room preferences, check-in/check-out dates
- Payment details: credit card number, expiry date, CVV
- Flight and transportation details, car license plate, loyalty program information
- Camera recordings for physical security
Purpose of Processing Personal Data
We process your personal data for the following purposes:
- To manage reservations and fulfill accommodation contracts
- To comply with legal obligations under Armenian and international laws
- To ensure security within the hotel premises
- To improve customer service and satisfaction
- To process payments and manage billing
- To carry out marketing analysis, handle complaints, and provide after-sales service
Legal Basis for Processing
Your personal data is processed based on:
- Execution of a contract
- Compliance with legal obligations
- Legitimate interests of the Company
- Your explicit consent (for specific cases like data transfer abroad)
Retention Period
- Customer personal data: retained for 5 years after service
- Credit card details: retained for 6 months after transaction
- Other commercial data: retained for 10 years for legal compliance
Transfer of Personal Data
Personal data may be transferred to:
- Hotel partners, IT service providers, and payment processors
- Authorized public institutions and legal authorities
- Service providers and consultants for auditing, marketing, and quality control
- Our business partners in the USA (only for accommodation-related data)
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data under legal conditions
- Object to data processing under certain circumstances
- Request restriction or transfer of your data
- File a complaint if your rights are violated
How to Contact Us
You may exercise your rights or submit inquiries using the contact information below:
- Address: 15 Pavstos Buzand, Yerevan, Republic of Armenia, 0010
- Phone: +374 11 200 600
- WhatsApp: +374 11 200 400
- Email: info@ramadayerevan.am
We commit to processing your personal data lawfully, fairly, and transparently, and to implementing all necessary administrative and technical security measures.